When Jeneane Sessum logged into her Gmail account on the afternoon of Oct. 27, she was greeted with a horrifying sight: an empty inbox.
A Gmail user since 2004, Sessum, a social media consultant and writer in Atlanta, had thousands of messages there, enough
to use up almost 30 percent of her allotted storage space.
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Since Gmail is her primary work and personal e-mail service, Sessum lost many important messages, including some she needed
at that moment for a project.
Days earlier in Chicago, Jessica Squazzo, a writer and editor, accessed Gmail and stared at her computer screen in disbelief:
All messages from 2007 had disappeared from her inbox.
Sessum and Squazzo are just two of a small but steady stream of Google Gmail users who regularly report losing some, many, or all of their messages without a clue as to why.
It seems that hardly a week goes by without at least several users reporting this problem on discussion boards, such as the
official Gmail Help forum.
Asked to comment about multiple lost-message reports in 11 different threads created in September and October in the Gmail
Help forum, a Google spokesman declined to address any of the specific situations, citing privacy reasons.
However, he did emphasize that, as far as Google is concerned, "most issues like this are a result of phishing attacks or compromised passwords -- or sometimes simply messages mistakenly deleted or marked as spam -- not a data corruption issue."
That explanation makes little sense to savvy and experienced Internet users like Sessum and Squazzo, who are aware of phishing
scams and know better than to reply to suspicious messages -- let alone include in them confidential, sensitive information,
such as passwords. In addition, they say they are the only ones with access to their respective accounts.
Moreover, both Sessum and Squazzo, interviewed separately via e-mail, question why a malicious hacker would go through the
trouble of trying to access someone's e-mail account in order to delete messages, instead of acting stealthily to harvest
information they could exploit, like credit card numbers.
The IDG News Service is a Network World affiliate.
