Google this week mistakenly disabled the Gmail accounts of an undetermined number of users due to an apparently overzealous
attempt by the company to combat spammers.
On Wednesday night, people started reporting in the official Gmail Help Discussion forum that Google had locked them out of
their accounts.
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A Google staffer who patrols the forum and posts messages on behalf of the company acknowledged the existence of a problem
at midafternoon Thursday.
"I understand that some of you have had a frustrating experience with your accounts being inappropriately disabled. Our team
is aware of the problem, and our engineers are continuing to investigate," this person, identified as Google Guide, wrote.
Several hours later, the Google staffer declared the problem fixed "Our efforts to prevent breaches of our Terms of Use caused
a number of users to be incorrectly identified," the staffer wrote.
In a subsequent post to the forum, Google Guide provided more details about the situation, saying that it was the result of
an effort to purge users who abuse the service, such as spammers.
People whose accounts were disabled by mistake should have regained access to them already and no data should have been lost,
the Google staffer wrote.
However, it seems that Gmail declined accepting messages sent to those accounts while they were disabled, informing senders
with a "bounce-back" return notice. It's not clear if Gmail will automatically attempt to redeliver those rejected incoming
messages.
Also, as recently as late Friday morning Eastern time some people were still complaining of being locked out of their accounts.
Google didn't immediately reply to a request for comment.
Although the extent and scope of the problem is unclear, the discussion thread is at press time one of the longest in recent
months, and is full of frantic pleas for help from affected people who use Gmail as their primary e-mail service for personal
or work communications.
In addition to the problem of disabled accounts, in the past month a steady stream of Gmail users have been complaining that
when they get upgraded to the new version of the service, popularly called Gmail 2.0, the service becomes extremely slow,
often fails to load pages and even crashes their browsers.
The IDG News Service is a Network World affiliate.
