I didn't check e-mail very often over the holidays, and when I did it took all of 15 minutes to whittle through the 150 or
so (mostly spam) that landed in my inbox. Either our filters here at work are performing better than ever or other people
are deciding it's best to wait until I'm back at the daily grind.
The week between Christmas and New Year's was also a good time to catch up on the annual lists that newspapers and magazines
tend to compile, and this year the New York Times ran one, called Buzzwords 2007, which included a term that was new to me: e-mail bankruptcy. Although credited to Stanford law professor Lawrence Lessig,
the NYT said he more likely merely popularized the notion of deleting or ignoring a very large number of e-mail messages after falling
behind in reading and responding to them. The Washington Post traced the term back to an MIT prof in 1999, but that's not really the point. E-mail bankruptcy is another way of talking
about information overload. Specifically, it's a response that could bring some companies to their knees.
Read the latest WhitePaper - NAC: Managing unauthorized computers
E-mail bankruptcy is a way of virtually throwing up your hands and walking away from information that in many cases needs
to be managed. You can understand how a professor might get away with it (poor pity his students), but in many enterprise
environments bankruptcy just isn't an option. Imagine sending out a mass message to clients, partners and coworkers informing
them that the monkey is now on their back. In other words, all the questions about projects or sales contracts or requests
for information become loose ends that everyone else has to tie up on their own. For most business users, this is unacceptable
behavior, and rightly so. Although e-mail can drain productivity, it is nonetheless mission-critical to many processes and
workflows. Much as we would like a fresh start, we have to confront the challenges it brings us head-on.
Just as real bankruptcy affects your credit rating for about seven years, e-mail bankruptcy could seriously jeopardize the
credibility of those who declare it. And just as creditors find all kinds of ways to get their money, I suspect even those
who opt for e-mail bankruptcy will seek out alternate channels to get the answers they need. As a journalist, for example,
I'm used to the follow-up phone call. We'll soon experience more of the follow-up instant message, the follow-up Facebook
wall post or the follow-up one-liner through Twitter.
For more enterprise computing news, visit Computerworld. Story copyright Computerworld,
Inc.
