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"Good for this guy. Expect most, if not all, PR folks had a 'there but for the grace of God go I' gut feel when reading your
piece."
So here's the broader lesson that any businessperson can take from the episode: I'll remember Addison's response long after
I've forgotten the transgression that prompted my complaint.
The law of unintended consequences is taking a chomp out of grocery-chain profits as more stores transition from human clerks
to self-service checkout technology, thus reducing the time shoppers spend in line and under the temptation of impulse items.
According to IHL Consulting Group in Franklin, Tenn., which provides market analysis to the retail industry and its IT vendors,
consumers report buying junk food, supermarket tabloids and the like 45% less frequently while scanning their own purchases
than when checking out the old-fashioned way.
Somewhere there's an unemployed checkout clerk laughing.
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